awesomeness that people should check out

Fic
fox1013's Heroes story "Peace on Earth, Good Will Towards Men" - It is Micah and Molly and awesomeness. You guys. You guys, seriously, would I steer you wrong? I would not. It is amazingly fantastically wonderful. You will enjoy it, I promise.

Music: Hip Hop Introductions
I'm sure everyone and their mom has seen these two posts, but just in case, I'm going to put them up too.

annavtree's intro to hip hop - It's a good introduction to both the commercial and political sides of the genre, lots of different artists and styles, and some background info on the people involved and their relationships with one another.

heresluck's intro to political hip hop - Some independent artists and a lot of interesting choices in terms of the artists involved.

Books
HAHAHAHAHA NEW PRATCHETT YAY! *clutches it and does a gleeful dance*

...what?

ETA: dear muse - just say no to remixes, okay? it works for radiohead in a way that it will never work for you. love, s.

lj as noticeboard: FOB Long Beach Date

donella, missmollyetc:

my plan was to just purchase 3 tickets as a block when they go on sale on 9/22* since I have my phone all configured for that stupid texting thing from that retarded site that FOB is using to run the "contest" (pete, seriously. seriously, pete. THAT WAS A STUPID IDEA. I almost don't care about how they are probably underwriting the expense of the tour and keeping ticket prices down. Almost. You keep being corporate whores, boo, it's a good look for you. I am not even being a little bit ironic.)

The tickets themselves are general admission at $30 with a $9.30 "convenience charge" or something (through ticketmaster, I'm not sure if it will apply with the texting thing, though it might).

Um, anyway. y/y? No? Let me know.

*Pete, there had better be a good goddamn reason that Long Beach date is going on sale a full two weeks after everyone else. And by "good reason," I mean that pretty much I expect you and Patrick to get married on stage in front of me.

5 things that piss me off as a customer service person

1) If I am reading something back to you phonetically, I am GODDAMN WELL DOING IT FOR A REASON. Pay some attention instead of wasting 30 minutes of both of our times because you couldn't tell the difference between me saying "D as in delta" and "V as in victor."

2) If you forgot to cancel your account and you get charged for it, why are you screaming at me about how I'm not able to give you a refund? This is especially true if you forget to cancel your account FOR A YEAR. Let me play you the world's tiniest violin.

3) Stop fucking interrupting me. All interrupting me is going to do is make me sit there until you STFU and THEN I WILL WAIT SOME MORE while I wait to see if it's my turn to talk. If you keep interrupting me, not only am I NOT going to be inclined to make an exception for you, I will actually be less inclined to do what is actually within my power. Somewhat relatedly to this: don't be a condescending douche. You know what? I'm a smart, reasonably nice, reasonably logical person. I don't want you to cuss at me or call me names. I want to help you. But the minute we start with the interruptions, the condescension, and the yelling, any desire I have to be remotely helpful go flying right out the window and I turn into that person who is like, "You have not filled out these nine forms in triplicate under the light of a new moon while bathing in the blood of twenty virgins and hopping on one foot. Also you forgot to check that box there."

4) Procedures are in place for a reason. I have to follow those procedures. You are not any more special than anyone else. Do not expect me to make a special exception for you because of your boo hoo sob story or your threats about how you're going to sue me, take my job, and report my company to the BBB for fraud. You signed the TOU/TOS and all of the rules and restrictions which govern these policies are everywhere on our website including every page where you say they're not located. Your inability to read or comprehend what you're reading do not create in me an obligation to cater to your demands or your unique, precious butterfly soul. You're not special. You'll be a lot happier with the world and your place in it once you learn that.

5) Screaming at me? Not gonna help. Ass.